Add Case Form

The add case form allows users to enter new cases into Apoms. Important information such as the date and time of the emergency call, the location of the patients and the species of each animal on the call can be entered here. The add case form also tracks the ambulance that the case is assigned to and the timings of the rescue, such as the ambulance arrival time and the rescue complete time. Finally the add case form allows the user to enter the tag number of any animals that are admitted to the shelter as patients and record their outcome, for instance 'Admission' or 'Rescue not needed'

In the below form details an asterisk (*) denotes that the field is required.

Shortcuts

There are a number of keyboard shortcuts that can be used to navigate around the add case form, these are displayed below:

Emergency Details

Caller Details

The caller details allows users to enter the details of callers into the Emergency Case. The user can enter multiple callers to the case by clicking the blue circle with a + in it.

Location Details

Patient Details

Users can enter the details of patients into the patient details section. Multiple animals of different species/types can be added to the same emergency call, such as a mother and puppies, cow and calf, or pigeon and nevela. Some animal types have restrictions to the kinds of problems that they can have. for instance a pig can't have "Can't fly" as a problem because it's impossible for a pig to fly, similarly a dog can't have a "horn or hoof problem. You can upload images of the animals via the add image button and view a gallery of the images already uploaded.

Rescue Details

This section is where users can enter the details of the rescue as they come in. For instance when the ambulance arrives on the scene this time should be updated in the case. This will update the outstanding case board and allow other users to see that this case is in progress.

Code: This is the priority for the case, which is currently a traffic light system (Red, Yellow, Green). Red being the highest priority, yellow the middle and green the lowest.

Self admission: This checkbox determines whether the caller brought the animal to the shelter themselves or an ambulance rescue was needed. If this checkbox is checked the non required fields are hidden. For instance the ambulance can't arrive on scene if the patient is already at the shelter.

Ambulance assignment time: This is the time that the dispatcher assigned the case to the ambulance. This is an important piece of information needed to determine ambulance response times. The ambulance assignment time must be after the call time and before the ambulance arrival time.

Assigned vehicle: This is the ambulance assigned to the case. Assigning a case to an ambulance requires that there are staff assigned to ambulances at the time recorded in the ambulance assignment time. Staff can be assigned in the Vehicle Staff Assigner section.

Ambulance arrival time: This is the time the ambulance arrived on site. The difference between the ambulance assignment time and the ambulance arrival time is an important metric for determining driver response times. This time may differ based upon the priority of a case, for instance it could be that this time would be less for urgent cases and higher for low priority cases. The ambulance arrival time must be after the ambulance assigned time and before the rescue time.

Rescue time: This is the time that the rescue was completed. This can either be when the animal is loaded into the ambulance, or when the rescue is complete. The rescue could be complete when it is decided that a runaway animal is uncatchable, or the animal has been freed if trapped, or onsite treatment is complete. The rescue time must be after the ambulance arrival time and before the admission time. This value is vital in determining how long the rescue took, and how long admitted patients spend in the ambulance.

Admission time: This is the time that the ambulance reaches the shelter and the patient is admitted to the hospital. This value is vital in determining how long the animal took to be rescued. The admission time must be after the rescue time if the patient was admitted by an ambulance or after the call time if admitted as a self admission by the caller.

Outcome Details

This section allows the users to enter the outcome for each patient. For example 'Rescue not needed' or 'Admission'. The number in the top left corner corresponds to each of the patients added in the Patient Details section above. Each patient can have a different outcome. For instance it is possible for two cows to become trapped in a fence and upon rescue it is found one of the cows is fine (Stuck/Trapped) and the other has a wound and needs to be brought to the shelter (Admission).

When selecting the Call outcome there are 3 different types of outcome, 'general', 'admission' and 'StreetTreat'.

Offline Saving

The icons below show what state the case is currently in. If you load a case and start making changes then until you click save you will have unsaved changes. When you save these changes will either be saved to the cloud or saved offline. Cases saved offline will automatically sync with the cloud as soon as a case is saved successfully to the cloud.

Logs and Comments